Terms of Service (UK) for SoloLink

Last updated: December 03, 2024

This agreement (together with the documents referred to in it) sets out the terms on which the Software either purchased or under trial. Please read this agreement carefully before starting to use the Software. By using the Software, you are confirming on your own behalf, or on yourclient’s behalf, that the client accepts the terms and conditions of this agreement, and that the client agrees to comply with it. If the client does not agree to the terms and conditions of this agreement or you are not authorised to bind the client, you must not use the

SoloLink® Limited (we) are committed to protecting your personal data and respecting your privacy.

Who we are and how to contact us

SoloLink and SoloWatch software, mobile application (App) is available to download on ‘apple app store’ & ‘Google Play’, with the Web application (WebApp) hosted on any web browser and available via subscription at www.sololink.co.uk and www.solowatch.co.uk. We are registered in England and Wales under company number 14823745 and have our registered office at SoloLink® Lts, Unit 3, Brunel Dr, Newark NG24 2DE.

We are a limited company.

To contact us, please email info@sololink.co.uk or telephone our customer service line on (+44)0203 301 5691.

By using our app you accept these terms

By using our app, you confirm that you accept these terms of service and that you agree to comply with them.

If you do not agree to these terms, you must not use our app.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of service refer to the following additional terms, which also apply to your use of our app and service:

• Our Cookie Policy [INSERT AS LINK TO COOKIE POLICY], which sets out information about the cookies used by the App.
• Our Privacy Policy [INSERT AS LINK TO PRIVACY POLICY], which sets out ourpolicies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects You.
• Our Data Retention Policy [INSERT AS LINK TO DATA RETENTION POLICY], which sets out our policies and procedures on the [INSERT].
• Our End User Licence Agreement Policy [INSERT AS LINK TO EULA POLICY], which sets out our policies and procedures on the [INSERT].
We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our app, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our app

We may update and change our app from time to time to reflect changes to our products, our users’ needs and our business priorities. We will employ reasonable endeavours to give you reasonable notice of any major changes.

We may suspend or withdraw our app

Our app is made available free of charge.

We do not guarantee that our app, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our app for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our app through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our app is only for users in England

Our app is directed to people residing in England. We do not represent that content available on or through our app is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@sololink.co.uk

How you may use material on our app

We are the owner or the licensee of all intellectual property rights in our app, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our app for your personal use and you may draw the attention of others within your organisation to content posted on our app.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our app must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our app for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our app in breach of these terms of service, your right to use our app will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our app or any services provided via, or in relation to, our app [for any purpose, including the development, training, fine-tuning or validation of AI systems or models]. This includes using (or permitting, authorising or attempting the use of):

• Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our app or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information [or develop, train, fine-tune or validate AI systems or models] which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our app, or any data published by, or contained in, or accessible via, our app or any services provided via, or in relation to, our app for the purposes of developing, training, fine-tuning or validating any AI system or model.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Our app, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in England. By continuing to access, view or make use of our app and any related content and services, you hereby warrant and represent to us that you are located in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of our app and any related content and services.

Rules about linking to our app

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our app in any webapp that is not owned by you.

Our app must not be framed on any other app, nor may you create a link to any part of our appother than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our app other than that set out above, please contact us (see details above)

Our trademarks are registered

“Solo–Link” and Sololink are UK registered trademarks of Solo-Link Ltd. You are not permitted to use them without our approval.

Uploading content to our app

Whenever you make use of a feature that allows you to create content directly on our app, upload or share content to our app, or to make contact with other users of our app, you must comply with the standards set out in our Acceptable Use Policy (see Schedule 1 below).

You warrant that any such contribution complies with those standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We will consider any content you upload to our app to be non-confidential and not protected by any trademark, patent or copyright (“non-proprietary”), that is, in the public domain. You own your content, but you are required to grant us and other users of our app a limited licence to use, store and copy that content and to distribute and make it available to others.

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our app violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our app if, in our opinion, your post does not comply with the acceptable use standards set out in our Acceptable Use Policy.

If you wish to contact us in relation to content you have uploaded to our app and that we have taken down, please contact us (see details above).

Rights you are giving us to use material you upload

When you upload or post content to our app, you grant us the following rights to use that content:

• A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the webapp and across different media including to promote our app or the service to expire when the user deletes the content from our app.
User-generated content is not approved by us

Our app may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our app do not represent our views or values.

Do not rely on information on this app

The content on our app is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our app.

Although we make reasonable efforts to update the information on our app, we make no representations, warranties or guarantees, whether express or implied, that the content on our appis accurate, complete or up to date.

We have no control over the contents of those apps or resources.

We are not responsible for viruses

We do not guarantee that our app will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our app. You should use your own virus protection software.

You must not introduce viruses:

You must not misuse our app by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our app or any part of it. You must not attempt to gain unauthorised access to our app, the server on which our app is stored or any server, computer or database connected to our app or any other equipment or network connected with our app. You must not interfere with, damage or disrupt any software used in the provision of our app or any equipment or network or software owned or used by any third party on which this app relies in any way. You must not attack our app via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our app will cease immediately.

Our responsibility for loss or damage suffered by you

Please note:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our app or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(i) use of, or inability to use, our app; or
(ii) use of or reliance on any content displayed on our app.
• In particular, we will not be liable for:
(i) loss of profits, sales, business, or revenue;
(ii) business interruption;
(iii) loss of anticipated savings;
(iv) loss of business opportunity, goodwill or reputation; or
(v) any indirect or consequential loss or damage.
How we may use your personal information

We will only use your personal information as set out in our [LINK TO PRIVACY POLICY].

Which country’s laws apply to any disputes?

If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Questions

If you have any questions about this Privacy Policy, you can contact us:

• By email: Info@sololink.co.uk

SCHEDULE ONE

Acceptable Use Policy for Solo-Link

Last updated: December 03, 2024

Acceptable use

These acceptable use standards apply to any material you upload or share to our site or generate on our site (User Content). They also apply to any contact you make with other users on our site, links to our site, and any other ways you use our site.

You must comply with these standards in spirit as well as to the letter.

Solo-Link will determine, in its discretion, whether any User Content or your use of our site breaches these acceptable use standards.

You may not use our site:

• In any way that breaches any local, national or international law or regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To bully, insult, intimidate or humiliate any person.
• To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

User Content:

• Must be accurate (where it states facts).
• Only contain opinions that are genuinely held.
• Must comply with the law applicable in any country from which it is posted and to which the website is targeted.

User Content must not:

• Be defamatory of any person.
• Be obscene, offensive, hateful or inflammatory.
• Infringe any copyright, database right or trade mark of any other person.
• Include video content that has been or would be likely to be given an R18 certificate by the British Board of Film Classification (BBFC).

Illegal content

In addition, you must not use our site in any way that involves:

• Terrorism offences.
• Child sexual exploitation or abuse offences including grooming and child sexual abuse material.
• Encouraging or assisting suicide (or attempted suicide) or serious self-harm offences.
• Harassment, stalking, making threats or abuse offences.
• Hate offences.
• Controlling or coercive behaviour offence.
• Drugs or psychoactive substance offences.
• Firearms or other weapons offences.
• Unlawful immigration or human trafficking offences.
• Sexual exploitation of adults offences.
• Extreme pornography offence.
• Intimate image abuse offences.
• Proceeds of crime offences.
• Fraud and financial services offences.
• Foreign interference offences.

frequently asked questions

At SoloLink, we understand that managing workers and high-risk teams comes with unique challenges. To help you better understand how our platform can enhance safety, improve efficiency, and integrate seamlessly into your operations, we’ve compiled a list of frequently asked questions. Explore the answers below to learn more about how SoloLink can support your business needs.

SoloLink® is an all-in-one safety and management solution for lone and remote workers. With real-time location monitoring, automated wellbeing checks, and a central management hub, SoloLink® helps businesses maintain safety, communication, and productivity across dispersed teams.

SoloLink® enhances worker safety with live location monitoring, automated wellbeing checks, and a built-in panic button for emergencies. Managers can stay informed and respond quickly, ensuring every worker is secure and accounted for.

SoloLink® offers live location tracking, bespoke threshold settings for alerts, a cascade messaging system, digital timesheets, and a central management hub. These features provide seamless oversight and safety support for high-risk and remote workforces.

Yes, SoloLink® allows you to set custom thresholds for alerts and configure warning and notification settings. This self-managed system lets businesses tailor alerts based on their specific safety protocols and needs.

The cascade messaging system enables essential information to be delivered quickly to the right people. If an alert is triggered, messages can be automatically escalated across designated contacts to ensure a swift response.

SoloLink® includes digital timesheets, allowing workers to log hours and activities easily. This feature helps managers track workforce productivity, keep accurate records, and ensure compliance with reporting requirements.