End User Licence Agreement (EULA) for Solo-Link

Last updated: 3rd December, 2024

This end user licence agreement (“EULA”) sets forth the terms and conditions for the use and continued operation of our App (defined below) and wider services.

Please read these licence terms carefully.

By using our services, you agree to these terms. If you do not agree to these terms do not download and/or use the App (defined below).

Interpretation

The definitions and rules of interpretation in this clause apply in this EULA.

Definitions:

“App”: means any application of ours that references, relates, or links to this policy, including, but not limited to Solo-link and Solo-Watch.

“Company”, “We”, “Us”, “Our”: refers to Solo-Link Limited, a company duly incorporated pursuant to the laws of England and Wales with company number 14823745 whose registered office is at Unit 3, Brunel Drive, Newark, Nottinghamshire, NG24 2DE.

“Legislation”: means any statute, statutory provision or subordinate legislation or any mandatory rules or guidance issued by any regulatory body having jurisdiction over the applicable party.

Who we are and what this EULA does

We license you to use Our App, the data supplied with the software, and any updates and/or supplements to it. The service you connect to via the App and the content we provide to you through it (the “Service”).

Your privacy

In accordance with applicable data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in [LINK TO TERMS OF SERVICE] and it is important that you read that information.

The terms of Apple App Store and Android Play Store also apply (the “Appstore”).

The ways in which you can use the App may also be controlled by the Appstore’s rules and policies, which will take precedent and apply instead of these terms where there are differences between the two (subject to them remaining compliant with all UK and EU laws and regulations).

Operating system requirements

Our App requires a mobile device with at least 2MB of memory and iOS 16 or Android 29 and above.

Contacting us (including with complaints)

If you think the App or the Service is faulty or misdescribed, or whether wish to contact us for any other reason, please email our customer service team at info@sololink.co.uk.

How we will communicate with you.

If we have to contact, you we will do so by email or by SMS using the contact details you have provided to us.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:

• download a copy of the App onto your device and view, use, and display the App and the Service on such devices for your sole use only.
• use any documentation to support your permitted use of the App and the Service.
• receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.

You must be 18 or over to accept these terms and buy the App.  

You may not transfer the App to someone else.

We are giving you the right to use the App and the Service as set out above. Whilst you may have sharing rights as set out above, you may not otherwise transfer the App or the Service to someone else, whether for money, for anything else, or for free. If you sell any device on which the App is installed, you must remove the App from it.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least thirty (30) days’ notice of any change by sending you an SMS with details of the change or notifying you of a change when you next start the App.

If you do not accept the notified changes, you will not be permitted to continue to use the App and the Service.

Update to the App and changes to the Service

From time to time, we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.

If someone else owns the phone or device you are using

If you access the App on any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We are not responsible for other websites you link to

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Licence restrictions

You agree that you will:

• except in the course of permitted sharing not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
• not copy the App or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the App or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
(i) is not disclosed or communicated without the Licensor’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
(ii) is not used to create any software that is substantially similar in its expression to the App;
(iii) is kept secure; and
(iv) is used only for the Permitted Objective;
(v) comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.
Acceptable use restrictions

You must:

• not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
• not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);
• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
• not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
• not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
Intellectual property rights

All intellectual property rights in the App and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App or the Services other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

You agree to indemnify, defend, and hold harmless Solo-Link Limited, its subsidiaries, officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the Service from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this EULA by you or any other person accessing the Service using your account. This indemnification obligation will survive the termination of this EULA and your use of the Service.

WE ARE NOT LIABLE FOR BUSINESS LOSSES. IF YOU USE THE APP FOR ANY COMMERCIAL OR BUSINESS PURPOSE WE WILL HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the relevant Appstore site) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. Notwithstanding any other provision of this EULA, neither party shall be deemed in default of this EULA to the extent that performance of its obligations (excluding payment obligations) or attempts to cure any breach are delayed or prevented by reason of any act of God, fire, natural disaster, accident, act of government, shortages of materials or supplies, or any other cause beyond the reasonable control of such party (“Force Majeure”), provided that such party gives the other party written notice thereof promptly and uses its diligent efforts to cure the breach. If a Force Majeure event continues for more than sixty (60) days, either party may terminate the EULA upon written notice to the other party.

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

• You must stop all activities authorised by these terms, including your use of the App and any Services.
• You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
We may transfer this EULA to someone else.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This EULA does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this EULA.

If a court finds part of this EULA illegal, the rest will continue in force.

Each of the paragraphs of this EULA operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this EULA, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaching of this EULA, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this EULA and where you may bring legal proceedings

This EULA shall be governed and construed in accordance with English Law. Any dispute or difference arising out of or in connection with this EULA shall determined exclusively by the courts of England and Wales.

Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to London Court of International Arbitration (LCIA) via their website at: https://www.lcia.org/

Please note, LCIA will not charge you for making a complaint and if you are not satisfied with the outcome, you can still bring legal proceedings.

Questions

If you have any questions about this EULA, you can contact us:

• By email: info@sololink.co.uk

frequently asked questions

At SoloLink, we understand that managing workers and high-risk teams comes with unique challenges. To help you better understand how our platform can enhance safety, improve efficiency, and integrate seamlessly into your operations, we’ve compiled a list of frequently asked questions. Explore the answers below to learn more about how SoloLink can support your business needs.

SoloLink® is an all-in-one safety and management solution for lone and remote workers. With real-time location monitoring, automated wellbeing checks, and a central management hub, SoloLink® helps businesses maintain safety, communication, and productivity across dispersed teams.

SoloLink® enhances worker safety with live location monitoring, automated wellbeing checks, and a built-in panic button for emergencies. Managers can stay informed and respond quickly, ensuring every worker is secure and accounted for.

SoloLink® offers live location tracking, bespoke threshold settings for alerts, a cascade messaging system, digital timesheets, and a central management hub. These features provide seamless oversight and safety support for high-risk and remote workforces.

Yes, SoloLink® allows you to set custom thresholds for alerts and configure warning and notification settings. This self-managed system lets businesses tailor alerts based on their specific safety protocols and needs.

The cascade messaging system enables essential information to be delivered quickly to the right people. If an alert is triggered, messages can be automatically escalated across designated contacts to ensure a swift response.

SoloLink® includes digital timesheets, allowing workers to log hours and activities easily. This feature helps managers track workforce productivity, keep accurate records, and ensure compliance with reporting requirements.